Privacy policy

Who we are

LE PIANO VACHE, a French SAS with a share capital of €1,000, 8 rue Laplace, 75005 Paris, RCS Paris 106 442 767, is the controller of your data. Contact: contact@lepianovache.com.

Data we process

• What you give us to book or contact us (website, email, phone, messages): name, email, phone number, date, number of guests, message.
• Messages, comments and reviews you send us or post on our pages (Instagram, Facebook, Google and other platforms): displayed name or username, and content.
• Technical browsing data on our website (IP address, connection logs).

Why

• To handle your bookings and requests (pre-contractual steps and contract).
• To reply to your messages, comments and reviews, and keep our pages up to date (legitimate interest).
• To keep our website secure and working, and measure its audience (legitimate interest).
• To meet our legal obligations.

Data from Google and Meta

Reviews, messages and comments received through Google and Meta services are used only to reply to you, keep our pages up to date and follow their activity. They are never sold or used for advertising.

Who can access it

Our team, and our technical providers (hosting, email, IT tools) as far as their services require. The platforms where you write to us (Meta, Google…) also process your data under their own policies. We do not sell your data.

Transfers outside the European Union

Some providers are located outside the European Union, notably in the United States. These transfers rely on the safeguards provided by the GDPR (an adequacy decision or the European Commission's standard contractual clauses).

How long we keep it

As long as needed for these purposes and to meet our legal obligations.

Cookies

Our website sets no advertising cookies. It measures its audience without cookies.

Your rights and deleting your data

You can ask to access, correct or delete your data, restrict its processing or receive it in a portable format, or object to its processing, by writing to contact@lepianovache.com. This also applies to data received through Facebook, Instagram or Google: give us your name or username, and we will handle your request within one month. You can also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).